Discussion:
[NF] Best Practices for collaborative sharing of information
m***@mbsoftwaresolutions.com
2018-05-29 16:23:19 UTC
Permalink
The Corporate gig has tasked me with looking into a way for several
similar organizations to communicate and share with each other things
are the related to the success of all of them; a collaborative sharing
of ideas, best practices, information, etc. to help the (healthcare)
product as a whole.

I have advised against a listserve as I don't feel that's friendly
enough for sharing materials/files/stories. I'm believing a forum would
be best.

Would appreciate your thoughts.

Thanks,
--Mike

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Ed Leafe
2018-05-29 16:39:51 UTC
Permalink
The Corporate gig has tasked me with looking into a way for several similar organizations to communicate and share with each other things are the related to the success of all of them; a collaborative sharing of ideas, best practices, information, etc. to help the (healthcare) product as a whole.
I have advised against a listserve as I don't feel that's friendly enough for sharing materials/files/stories. I'm believing a forum would be best.
Slack! It's the answer to everything!!

Seriously, though, there are a lot of things to consider. Is the team co-located? Spread across different offices? Different time zones?

Since you mention several organizations, I will assume that they are geographically disperse; in such cases, some form of asynchronous communication is best. Otherwise, people will miss out on things because they are in a different time zone. Email is great for async communication, but hard to use as a reference document. Wikis are accessible, but suffer from bit rot. I prefer to use GitHub, assuming that people have ability to handle the basics of git. You can write docs using ReStructured Text (.rst), and view them on GitHub in their rendered form. For an example, see the style guide for the OpenStack project I work on (Nova): https://github.com/openstack/nova/blob/master/HACKING.rst. After you see that, click the 'Raw' button on the top right to see the original .rst file.

One of the nice things is that it is easy to update the doc using pull requests. These can be reviewed and merged as needed. This allows teams to collaborate easily, and helps ensure that a consistent style is used for all docs. You might also consider GitHub Pages (https://pages.github.com/) for a more website-y look.

-- Ed Leafe







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m***@mbsoftwaresolutions.com
2018-05-29 17:02:18 UTC
Permalink
On May 29, 2018, at 11:23 AM,
Post by m***@mbsoftwaresolutions.com
The Corporate gig has tasked me with looking into a way for several
similar organizations to communicate and share with each other things
are the related to the success of all of them; a collaborative sharing
of ideas, best practices, information, etc. to help the (healthcare)
product as a whole.
I have advised against a listserve as I don't feel that's friendly
enough for sharing materials/files/stories. I'm believing a forum
would be best.
Slack! It's the answer to everything!!
Seriously, though, there are a lot of things to consider. Is the team
co-located? Spread across different offices? Different time zones?
Since you mention several organizations, I will assume that they are
geographically disperse; in such cases, some form of asynchronous
communication is best. Otherwise, people will miss out on things
because they are in a different time zone. Email is great for async
communication, but hard to use as a reference document. Wikis are
accessible, but suffer from bit rot. I prefer to use GitHub, assuming
that people have ability to handle the basics of git. You can write
docs using ReStructured Text (.rst), and view them on GitHub in their
rendered form. For an example, see the style guide for the OpenStack
https://github.com/openstack/nova/blob/master/HACKING.rst. After you
see that, click the 'Raw' button on the top right to see the original
.rst file.
One of the nice things is that it is easy to update the doc using pull
requests. These can be reviewed and merged as needed. This allows
teams to collaborate easily, and helps ensure that a consistent style
is used for all docs. You might also consider GitHub Pages
(https://pages.github.com/) for a more website-y look.
-- Ed Leafe
Thanks, Ed. I'll review that. The end-users are NOT tech-savvy folks,
most likely, so it'll have to be a super-user-friendly UI.

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m***@mbsoftwaresolutions.com
2018-06-04 20:45:41 UTC
Permalink
On May 29, 2018, at 11:23 AM,
Post by m***@mbsoftwaresolutions.com
The Corporate gig has tasked me with looking into a way for several
similar organizations to communicate and share with each other things
are the related to the success of all of them; a collaborative sharing
of ideas, best practices, information, etc. to help the (healthcare)
product as a whole.
I have advised against a listserve as I don't feel that's friendly
enough for sharing materials/files/stories. I'm believing a forum
would be best.
Slack! It's the answer to everything!!
Seriously, though, there are a lot of things to consider. Is the team
co-located? Spread across different offices? Different time zones?
Since you mention several organizations, I will assume that they are
geographically disperse; in such cases, some form of asynchronous
communication is best. Otherwise, people will miss out on things
because they are in a different time zone. Email is great for async
communication, but hard to use as a reference document. Wikis are
accessible, but suffer from bit rot. I prefer to use GitHub, assuming
that people have ability to handle the basics of git. You can write
docs using ReStructured Text (.rst), and view them on GitHub in their
rendered form. For an example, see the style guide for the OpenStack
https://github.com/openstack/nova/blob/master/HACKING.rst. After you
see that, click the 'Raw' button on the top right to see the original
.rst file.
One of the nice things is that it is easy to update the doc using pull
requests. These can be reviewed and merged as needed. This allows
teams to collaborate easily, and helps ensure that a consistent style
is used for all docs. You might also consider GitHub Pages
(https://pages.github.com/) for a more website-y look.
Here's something we found today in our searching; a nice "18 best tools
for online collaboration" :
https://www.creativebloq.com/design/online-collaboration-tools-912855

My colleague is liking what she's seeing about Yammer, a Microsoft
product. Apparently we do have some Microsoft servers here (although I
haven't researched it fully yet; maybe we could host this in "The Cloud"
too).

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Stephen Russell
2018-05-29 17:02:46 UTC
Permalink
Ed beat me to Slack. We use it with the KofC to keep small groups working
on a project together in touch with one another. None of us work together
but we can all hook up as needed to share via Slack.

On Tue, May 29, 2018 at 11:23 AM, <
Post by m***@mbsoftwaresolutions.com
The Corporate gig has tasked me with looking into a way for several
similar organizations to communicate and share with each other things are
the related to the success of all of them; a collaborative sharing of
ideas, best practices, information, etc. to help the (healthcare) product
as a whole.
I have advised against a listserve as I don't feel that's friendly enough
for sharing materials/files/stories. I'm believing a forum would be best.
Would appreciate your thoughts.
Thanks,
--Mike
[excessive quoting removed by server]

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Fred Taylor
2018-05-29 17:15:49 UTC
Permalink
Another +1 for Slack.


Fred
Post by Stephen Russell
Ed beat me to Slack. We use it with the KofC to keep small groups working
on a project together in touch with one another. None of us work together
but we can all hook up as needed to share via Slack.
On Tue, May 29, 2018 at 11:23 AM, <
Post by m***@mbsoftwaresolutions.com
The Corporate gig has tasked me with looking into a way for several
similar organizations to communicate and share with each other things are
the related to the success of all of them; a collaborative sharing of
ideas, best practices, information, etc. to help the (healthcare) product
as a whole.
I have advised against a listserve as I don't feel that's friendly enough
for sharing materials/files/stories. I'm believing a forum would be
best.
Post by m***@mbsoftwaresolutions.com
Would appreciate your thoughts.
Thanks,
--Mike
[excessive quoting removed by server]

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Ed Leafe
2018-05-29 17:18:35 UTC
Permalink
Post by Fred Taylor
Another +1 for Slack.
Slack works well for synchronous communication, not as well for async, and is worthless as a document store.


-- Ed Leafe







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Fred Taylor
2018-05-29 17:25:14 UTC
Permalink
We use Google Drive for the necessary file sharing.

Fred
Post by Ed Leafe
Post by Fred Taylor
Another +1 for Slack.
Slack works well for synchronous communication, not as well for async, and
is worthless as a document store.
-- Ed Leafe
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[excessive quoting removed by server]

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m***@mbsoftwaresolutions.com
2018-05-30 03:00:42 UTC
Permalink
Post by Ed Leafe
Post by Fred Taylor
Another +1 for Slack.
Slack works well for synchronous communication, not as well for async,
and is worthless as a document store.
This need is for information sharing on a permanent level, with thread
history and file sharing; there's really no need for instant messaging.

What are the list's thoughts on Drupal?

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Ted Roche
2018-05-29 18:26:50 UTC
Permalink
Wiki.

You need to have a Wikimaster and/or volunteers/power-users who can
step in and refactor things, clean up threaded discussions into
outlines, etc.

Best practices become static, organized documents, easy to index and
cross-reference.

Many support file upload/download for a shared repository.

They're cheap, easy to self-host, (relatively, mostly) easy to migrate
from one to another.

Mostly, they've got long-term staying power. No single vendor to pull
the plug. (cite: http://wiki.c2.com/?WelcomeVisitors)

On Tue, May 29, 2018 at 12:23 PM,
The Corporate gig has tasked me with looking into a way for several similar
organizations to communicate and share with each other things are the
related to the success of all of them; a collaborative sharing of ideas,
best practices, information, etc. to help the (healthcare) product as a
whole.
I have advised against a listserve as I don't feel that's friendly enough
for sharing materials/files/stories. I'm believing a forum would be best.
Would appreciate your thoughts.
Thanks,
--Mike
[excessive quoting removed by server]

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Eric Selje
2018-05-29 19:40:22 UTC
Permalink
As many of you know from my SW Fox session. I'm an advocate of OneNote. If
you have a SharePoint site you can share it on it's amazing as a
collaboration tool.

Eric
I'm with Ted - wikis are great for this type of thing. We're using a
hosted version of Atlassian Confluence. No fuss - no muss. Works well.
Recommended.
Malcolm
[excessive quoting removed by server]

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Ted Roche
2018-05-29 20:28:12 UTC
Permalink
Post by Eric Selje
As many of you know from my SW Fox session. I'm an advocate of OneNote.
And if you don't, you can read it here:

http://saltydogllc.com/wp-content/uploads/OneNote-to-Rule-Them-All.pdf
Post by Eric Selje
If
you have a SharePoint site you can share it on it's amazing as a
collaboration tool.
I'm just a bit gun-shy about single-vendor solutions from MSFT, for
some reason ;)
--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com

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Eric Selje
2018-05-29 21:47:50 UTC
Permalink
Justified.
Post by Ted Roche
Post by Eric Selje
As many of you know from my SW Fox session. I'm an advocate of OneNote.
http://saltydogllc.com/wp-content/uploads/OneNote-to-Rule-Them-All.pdf
Post by Eric Selje
If
you have a SharePoint site you can share it on it's amazing as a
collaboration tool.
I'm just a bit gun-shy about single-vendor solutions from MSFT, for
some reason ;)
--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com
[excessive quoting removed by server]

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m***@mbsoftwaresolutions.com
2018-05-30 03:13:11 UTC
Permalink
And nothing in our current solution stack in Microsoft. Java shop
running JSP pages on Linux servers and Oracle database.
Post by Eric Selje
Justified.
Post by Ted Roche
Post by Eric Selje
As many of you know from my SW Fox session. I'm an advocate of OneNote.
http://saltydogllc.com/wp-content/uploads/OneNote-to-Rule-Them-All.pdf
Post by Eric Selje
If
you have a SharePoint site you can share it on it's amazing as a
collaboration tool.
I'm just a bit gun-shy about single-vendor solutions from MSFT, for
some reason ;)
--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com
[excessive quoting removed by server]

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Fernando D. Bozzo
2018-05-30 05:20:14 UTC
Permalink
I think that a CMS could be an option
Post by m***@mbsoftwaresolutions.com
The Corporate gig has tasked me with looking into a way for several
similar organizations to communicate and share with each other things
are the related to the success of all of them; a collaborative sharing
of ideas, best practices, information, etc. to help the (healthcare)
product as a whole.
I have advised against a listserve as I don't feel that's friendly
enough for sharing materials/files/stories. I'm believing a forum would
be best.
Would appreciate your thoughts.
Thanks,
--Mike
[excessive quoting removed by server]

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m***@mbsoftwaresolutions.com
2018-05-30 14:50:34 UTC
Permalink
Post by Fernando D. Bozzo
I think that a CMS could be an option
Any you would recommend in particular?

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Stephen Russell
2018-05-30 15:02:48 UTC
Permalink
So many points have been made that cover a variety of this major request.

Can you describe in more detail what you want to achieve? What is the
mission statement or the executive view for this functionality? From that,
we might get you closer to a PRODUCT that scales in multiple directions.
Are you looking to keep documents across versions for a project, or are you
looking to bolster communication to a team that may be operating outside of
your main building? Will this be a source control center or a PM one that
identifies agile stories that are involved in a sprint?



On Wed, May 30, 2018 at 9:50 AM, <
Post by m***@mbsoftwaresolutions.com
Post by Fernando D. Bozzo
I think that a CMS could be an option
Any you would recommend in particular?
[excessive quoting removed by server]

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Dave Crozier
2018-05-30 15:05:43 UTC
Permalink
Mike,
SweetCRM is a particularly good open source CRM that is constantly evolving with loads of free "addins". Paid version is cloud hosted but the open source version you can host on either your own or an external ISP's server

Dave


Dave Crozier
Software Development Manager
Flexipol Packaging Ltd.



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Subject: Re: [NF] Best Practices for collaborative sharing of information
Post by Fernando D. Bozzo
I think that a CMS could be an option
Any you would recommend in particular?

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m***@mbsoftwaresolutions.com
2018-05-31 23:12:55 UTC
Permalink
Post by Dave Crozier
Mike,
SweetCRM is a particularly good open source CRM that is constantly
evolving with loads of free "addins". Paid version is cloud hosted but
the open source version you can host on either your own or an external
ISP's server
Dave
Dave Crozier
Software Development Manager
Flexipol Packaging Ltd.
Hi Dave,

Did you mean https://suitecrm.com/ ?

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Eric Selje
2018-06-01 14:46:25 UTC
Permalink
Or maybe SugarCRM? Sugar is sweet.

On Thu, May 31, 2018 at 6:12 PM, <
Post by m***@mbsoftwaresolutions.com
Post by Dave Crozier
Mike,
SweetCRM is a particularly good open source CRM that is constantly
evolving with loads of free "addins". Paid version is cloud hosted but
the open source version you can host on either your own or an external
ISP's server
Dave
Dave Crozier
Software Development Manager
Flexipol Packaging Ltd.
Hi Dave,
Did you mean https://suitecrm.com/ ?
[excessive quoting removed by server]

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m***@mbsoftwaresolutions.com
2018-06-01 19:26:09 UTC
Permalink
My goodness, there IS a product called SugarCRM!!

So which is it, Dave? :-)
Post by Eric Selje
Or maybe SugarCRM? Sugar is sweet.
On Thu, May 31, 2018 at 6:12 PM, <
Post by m***@mbsoftwaresolutions.com
Post by Dave Crozier
Mike,
SweetCRM is a particularly good open source CRM that is constantly
evolving with loads of free "addins". Paid version is cloud hosted but
the open source version you can host on either your own or an external
ISP's server
Dave
Dave Crozier
Software Development Manager
Flexipol Packaging Ltd.
Hi Dave,
Did you mean https://suitecrm.com/ ?
[excessive quoting removed by server]

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Ted Roche
2018-06-02 10:59:47 UTC
Permalink
Post by Fernando D. Bozzo
I think that a CMS could be an option
ION, everything on the internet is a CMS ;)

Not to disagree with you, Fernando, but just to ask if you had a
specific product in mind.

A CMS primarily designed for chronological journal entries is a blog,
A CMS primarily focused on managing a web of editable information is a wiki
A CMS primarily focused on managing uploaded documents and their
changes is a document management system.

And many products combine these things, as in some sense, these are
just different views of the same data, as browse and edit screens are
two views into the same data.

One of my faves for development use is RedMine (https://redmine.org/).
It has a wiki, a document upload/download, a bug tracker and links
directly to your source control provider of choice (SVN, CVS, Git,
Mercurial and Bazaar) as long as that choice isn't MSFT. It lets you
set up multiple projects and limit access to projects by login
account. Best of all, it comes in an easy-to-use Ruby environment!
(Highly recommend you find a VM image to run if you're not a Ruby
goo-roo.)

Really, any basic wiki will do, given the general question and lack of
specific needs. You can shop at cmsmatrix.org and be overwhelmed by
too many choices, or start with your chosen platform and language and
narrow it down to a few.
--
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com

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Man-wai Chang
2018-06-02 09:38:33 UTC
Permalink
A simple IMAP server should do, one that supports shared mailboxes.
Basically, you can run a BBS or web-forum with it.

On Tue, May 29, 2018 at 9:23 AM,
The Corporate gig has tasked me with looking into a way for several similar
organizations to communicate and share with each other things are the
related to the success of all of them; a collaborative sharing of ideas,
best practices, information, etc. to help the (healthcare) product as a
whole.
I have advised against a listserve as I don't feel that's friendly enough
for sharing materials/files/stories. I'm believing a forum would be best.
--
.~. Might, Courage, Vision. SINCERITY!
/ v \ 64-bit Fedora 25 Server Spin
/( _ )\ http://sites.google.com/site/changmw
^ ^ May the Force and farces be with you!

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m***@mbsoftwaresolutions.com
2018-06-02 16:34:55 UTC
Permalink
Not a good option for this nationally shared information vehicle.
Post by Man-wai Chang
A simple IMAP server should do, one that supports shared mailboxes.
Basically, you can run a BBS or web-forum with it.
On Tue, May 29, 2018 at 9:23 AM,
The Corporate gig has tasked me with looking into a way for several similar
organizations to communicate and share with each other things are the
related to the success of all of them; a collaborative sharing of ideas,
best practices, information, etc. to help the (healthcare) product as a
whole.
I have advised against a listserve as I don't feel that's friendly enough
for sharing materials/files/stories. I'm believing a forum would be best.
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m***@mbsoftwaresolutions.com
2018-06-15 16:33:27 UTC
Permalink
Post by m***@mbsoftwaresolutions.com
The Corporate gig has tasked me with looking into a way for several
similar organizations to communicate and share with each other things
are the related to the success of all of them; a collaborative sharing
of ideas, best practices, information, etc. to help the (healthcare)
product as a whole.
I have advised against a listserve as I don't feel that's friendly
enough for sharing materials/files/stories. I'm believing a forum
would be best.
Would appreciate your thoughts.
Thanks,
--Mike
I'm told by our SalesForce people that they have a product called
Chatter that would probably work well for our needs. Just FYI in case
anyone is looking for something like this, or if anyone has used Chatter
and can comment on it here???

tia

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m***@mbsoftwaresolutions.com
2018-06-15 17:05:01 UTC
Permalink
Mike,
Are you just focused on collaboration or are you looking to build a
sustainable knowledgebase?
We looked at Chatter - its a cool tool - but went the route of a wiki
because our goal was not only to collaborate, but to build, as an
internal community, a shared knowledgebase of re-usable content. We
went with Confluence as a hosted wiki and are happy with the results.
Not sexy but works well ... kinda like those of us on this list?!
Anyway, a repeat endorsement for Confluence. Highly recommended.
I'd say this is mostly for collaboration and timely information sharing
moreso than a sustainable knowledgebase.

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Paul Hill
2018-06-15 17:12:03 UTC
Permalink
Mike,
Are you just focused on collaboration or are you looking to build a sustainable knowledgebase?
We looked at Chatter - its a cool tool - but went the route of a wiki because our goal was not only to collaborate, but to build, as an internal community, a shared knowledgebase of re-usable content. We went with Confluence as a hosted wiki and are happy with the results. Not sexy but works well ... kinda like those of us on this list?! Anyway, a repeat endorsement for Confluence. Highly recommended.
We also use Confluence extensively.

We even use it for our help pages. Messing with CHM files gets old fast.
I added a property to all UI controls which contains the short URL (or
part of it anyway).
--
Paul

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